ZYE - PRIVACY POLICY
Last Updated: 19 Feb 2026
Your privacy matters to Hyperdock Private Limited (the “Company”, “we”, “Zye”, “us” or “our”).
This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, processing, storage, retrieval, disclosure, transfer and protection of your information, including personal information and sensitive personal data or information (“Information”), that Zye may receive through your online access, interaction or use, of the Zye mobile applications (“Zye App”) or our website located at
[•] (the website and Zye App are collectively referred to as the “Zye Platform”) or through your offline interaction with us including through mails, phones, in person, etc., or while booking a cab through the Zye App.
The terms “you” and “your” refer to a Driver (defined below), a Customer (defined below) or any other user of the Zye Platform and / or availing the Services (defined below).
The term “Services” refers to any services offered by Zye in accordance with the terms and conditions applicable to you (and available on the Zye Platform) whether on the Zye Platform or otherwise.
Please read this Policy before using the Zye Platform or submitting any Information to Zye. This Policy is a part of and incorporated within, and is to be read along with, the terms and conditions applicable to the users of the Zye App available on the Zye Platform.
1. USER ACCEPTANCE
By accessing or using the Zye Platform or the Services, you agree and consent to this Policy, along with any amendments made by the Company at its sole discretion and posted on the Zye Platform from time to time.
Any collection, processing, retrieval, transfer, use, storage, disclosure and protection of your Information will be in accordance with this Policy and applicable laws including but not limited to Information Technology Act, 2000, and the rules framed thereunder (“Applicable Laws”). If you do not agree with the Policy, please do not use or access the Zye Platform.
You hereby represent to Zye that:
a. The Information you provide to Zye from time to time, is and will be authentic, correct, current and updated and you have all the rights, permissions and consents as may be required to provide such Information to Zye.
b. Your providing of the Information as well as Zye's consequent storage, collection, usage, transfer, access, or processing of such Information will not be in violation of any agreement, Applicable Laws, charter documents, judgments, orders and decrees.
c. If you disclose to us any Information relating to other people, you represent that you have the authority to do so and to permit us to use such Information in accordance with this Policy.
2. DEFINITIONS
Unless otherwise provided in this Policy, the terms capitalized in the Policy shall have the meaning as provided hereunder:
a. “Drivers” means an individual authorised to access the Services and provide Transportation Services to Customers who requested trips through the Zye Platform to a user/Customer.
b. “Customer” means an individual that request or receive Transportation Services requested through the Zye Platform, including those that receive Transportation Services requested by another individual.
c. “Device” shall mean computer, mobile or other device used to access the Services.
d. “Device Identifier” shall mean IP address or other unique identifier of the Device.
e. “Promotion” shall mean any contest and other promotions offered by us.
f. “Personal Information” shall mean such categories of information that could reasonably be used to identify you personally, including but not limited to your name, e-mail address, and mobile number.
g. “TPSP” shall mean a third-party service provider.
h. “Usage Information” shall have the meaning assigned to the term in paragraph 3(II) hereto.
3. WHAT INFORMATION DO WE COLLECT?
I. INFORMATION YOU PROVIDE TO US
a. Personal Information: We may ask you to provide certain Personal Information to us. We may collect this information through various means and in various places for the provision of Services, including account registration forms, contact us forms, or when you otherwise interact with us. When you sign up to use the Services, you create a user profile. We shall ask you to provide only such Personal Information which is for lawful purpose connected with our Services and necessary to be collected by us for such purpose.
b. The Information you provide to us includes the following:
Ø Account Information: Create or update your Zye account which may include your email address, name, address, mobile number, gender, date of birth, photograph, login name, password, banking or payment related information (as permitted by Applicable Laws), etc.
Ø Saved Information: While you use our Services, we may collect and store Information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email address, billing information, emergency contact information, etc.
Ø Verification Information: If you are a Driver, we may collect location details, profile picture, call and SMS details, copies of government issued identification documents such as Aadhaar, Permanent Account Number, etc., license details, and other details (“KYC”), vehicle related documents such as, certificate of registration, permit of vehicle, certificate of fitness, insurance, pollution certificate etc., user settings, and such other documents which evidence the health or fitness of the vehicle to provide Services on the Zye Platform from time to time. If you are a Driver we may also require you to capture your real time self-clicked images (selfies) and upload such selfies on the Zye Platform from time to time to verify your identity.
Ø Background check Information: We collect background check and identity verification information of the Drivers. This may include collection of Information such as driver history or criminal records (where permitted by law), and right to work. This information may also be collected by TPSP on the Company’s behalf.
Ø Other Apps: In case you sign up as a Driver, enable features that require Zye’s access to other applications on your Device aiming to prevent and detect fraud towards the Customers.
Ø Other Information: We collect additional Information you provide when you correspond with Zye for customer support or report problems for troubleshooting. We also collect Information that you may submit electronically such as when you use in-app messaging, post on any message boards, provide ratings, reviews, or comments. In case you refer a friend, we may also collect, store, and use the name and contact information of your friend to promote our Services.
Contact Us
Email: contact.zye@hyperdock.in